PROCESSPRODUCTSFAQs
crafted IN ALBERTA

Make It Personal.
Make It Last.

Custom-crafted. Because basic is boring.

stop giving gifts that get tossed

We've all been there. You spend hours searching for the perfect gift, only to settle for something generic and cheap that ends up in a drawer or worse — in the garbage.

And when the gift misses the mark?
It reflects on you and your brand.

We get it. You don’t want to hand out something that feels ordinary.
You want it to feel intentional — like it actually means something.

We believe you deserve better.

How it works

A great gift should do more than fill a bag. It should tell a story. It should reflect care, quality, and attention to detail.
Something thoughtful. High-quality. Memborable. And most importantly — it should make people remember you. 

We create custom, high-quality products that:

  • Feel personal
  • Reflect your identity
  • Stand out
  • Are kept — not tossed aside

Every piece is crafted with precision so your name, message, or logo stands out — beautifully and permanently.

1. Choose Your Canvas

Select from our curated collection of premium items.

2. Customize Your Design

Upload your logo, text, or artwork. Receive a digital proof before production.

3. Deliver With Confidence

Give a gift that represents you or your brand the way it deserves.

the difference is in the details

Creating a gift or giveaway shouldn’t be stressful — it should be easy. We make it simple to turn your ideas into meaningful gifts that people actually keep and remember.

Crafted from the finest materials with precise engraving.

From picking the product to customizing to delivery, we make it easy.

Work with us to choose your options and refine your design.

Corporate giveaways, promotional, weddings, teams, or special events.

"Big hit with the groomsmen! The Zippo lighters were authentic, the engraving was crisp and precise, and everything arrived much faster than expected. Thank you!"

- Eric C.
(Zippo lighters)

"Ordered 50 branded t-shirts for our company volunteer day, and they turned out great. The logo was perfectly sharp, and communication was excellent throughout."

- JEN S.
(custom t-shirts)

"The whole process was incredibly easy. The team was helpful and you could tell they truly cared about getting everything just right. We’ll be ordering again."

- KEVIN R.
(metal wallets)

CUSTOMIZABLE PRODUCTS

Our custom engraving and DTF printing transform everyday items into eye-catching, one-of-a-kind pieces — perfect for logos, events, gifts, and promotions. Durable, detailed, and made to stand out. Get started by filling out our quote form to explore available products.


frequently asked questions

Everything you need to know about our custom crafting and Alberta-made quality.

Where are your products made?

All of our products are finished in our Alberta workshop. We source quality materials and add our craftsmanship here in Canada, handling design, engraving, application, and final production.

How will you ship my order?

All orders ship from our Alberta workshop using trusted carriers like Chit Chats, Canada Post, Purolator, and USPS. Every package is fully insured against loss, theft, and damage — because your gear matters. Shipping costs will be calculated at checkout.

How long will my order take to arrive?

Delivery times vary depending on your location. Orders in Alberta can arrive as quickly as next day, while deliveries to remote areas may take up to a week or a little longer. Every order includes tracking, and you’ll receive your tracking number as soon as it ships.

What if my package is lost or damaged in transit?

If your order hasn’t arrived on time, start by checking your tracking for updates. No status? Reach out to us at wildroseengraving@gmail.com.

Received a damaged item? Send us photos of the packaging and product at wildroseengraving@gmail.com, and we’ll replace anything damaged in transit.

If your package is marked as delivered but you can’t find it, contact us so we can confirm the address and start a carrier investigation.

Will there be duties or taxes due on arrival?

For our Canadian customers:
All orders are made and shipped from Canada, so no duties apply. Taxes and shipping costs will be added at checkout.

For our U.S. customers:
Orders are subject to duties and import fees upon delivery.

What is your return policy for ready to ship items?

If your order arrives damaged or there is a craftsmanship defect, please contact us.

Custom orders

Do you have a minimum order for custom products?

No, we don’t require a minimum order. You're welcome to order as little or as many items as you need.

How long until I get my order?

Most custom orders ship within 2–3 weeks of your order date, depending on quantity. This timeline includes design review, production, and a final quality check before shipping. In a hurry? Contact us. Rush options may be available based on your order size and our current schedule.

What is your return policy for custom items?

Because each order is made just for you, we’re unable to accept returns once production begins. Before production, you’ll receive a digital proof to review and approve, so you can confirm every detail, from spelling to dates. We highly recommend double-checking your details before submitting!

What file format do you need for my design?

We accept PNG, JPG, AI, EPS, and PDF files. For logos with fine details or gradients, we may suggest minor adjustments to ensure the best possible outcome. Unsure if your file is suitable? Send it our way and we’ll review it for you.

Do you send proofs before production?

Yes, we do. For any custom logo, graphic or text design, our team will email you a digital mock-up. We won't start creating your items until you have reviewed the layout and given us your official "thumbs up."

Can you design a logo for me?

We’re not able to create logos from scratch, but we can help prepare your existing logo for production. If you have a draft or rough concept, send it over and we’ll let you know if any adjustments are needed.

Can you do bulk orders for businesses, events, or weddings?

Absolutely. We specialize in corporate gifting, promotional giveaways, and wedding party sets. We offer volume discounts starting at just 12 items. Contact us through the "Get a Quote" button for a custom package tailored to your needs.

Can I reorder custom items?

Yes. If you’ve ordered with us before, we can reproduce your custom item using your existing design. Just let us know the details of your previous order (or share your design again), and we’ll take care of the rest.

Your Details

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 wildroseengraving@gmail.com

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